Orchid Press Online Sales Policies

Orchid Press strives for and guarantees 100% customer satisfaction. We take great care to describe accurately the bibliographic details, condition and authenticity of what we sell. In the unlikely event that there has been an error in any of these areas, we will be happy to provide a full refund of the cost of purchase on return of the item. Please see below for further details of sales policies, including our return policy.

PRICES AND PAYMENT:

All prices are net, FOB Trinity, NL Canada.

Prepayment is required except for bona fide institutional buyers.

PayPal remittance (or credit card payment via PayPal) is our preferred payment method (for Canadian customers we prefer e-transfer). For larger purchases, we reserve the right to request payment only by bank transfer for first purchase by new customers.

We do accept personal cheques and drafts, providing the purchase is above $200, but books will only ship following cheque/draft clearance. (We will accept cheques and drafts for smaller purchases only if drawn on a Canadian bank.) If payment method selected is either bank/wire transfer or cheque, bank charges at both ends of the transaction are to the account of the buyer.

SHIPMENT:

Orders usually ship within 2 business days (PLEASE READ FURTHER BELOW ON DELIVERY TIMES). Overseas postage options include Surface or SAL (for books less than $200), Air, Speedpost or commercial courier service. We regret that we are not able to ship books or multiple-book orders valued at $200 or more by surface post.

DELIVERY TIMES:

Orchid Press GUARANTEES prompt packing and shipment of your order following order processing. Most orders are dispatched by latest the day following your order acceptance and many will depart the very same day. However we CANNOT GUARANTEE the time it will take the postal system to transport your order to your destination address. Increasingly frequently, due to political and other global conditions, delivery times are stretching beyond the 25-45 working day (surface) or 8-14 working day (airmail) estimates that postal authorities typically quote. Our delivery completion record is near 100%—that is, we virtually NEVER lose a parcel that we have dispatched. We ask you to please be patient with the current postal situation which is beyond the influence or control of all of us.

RETURNS:

Orchid Press accepts returns of any purchase for full refund of the purchase price. Books must be returned within 14 days of customer’s receipt and must be in the same condition as when shipped by Orchid Press. If the item is not as described in our Website description or any pre-purchase correspondence, Orchid Press will also provide a full refund of the customer’s cost of return postage.

Prior to returning any purchase, please advise us by Email of your wish to return the item and the reason for the return. Please do not return any item untll such returns are approved by us. We will not accept returned items without our prior knowledge and written approval. Please ensure that the return parcel is registered, and, if an expensive item, preferably fully insured. Orchid Press cannot refund any returns that are lost in the post and thus not received back by us, or that are received in damaged condition.

CHARGEBACK ABUSE POLICY:

We do not accept unapproved chargebacks on credit card or PayPal purchases for any reason. In the event that this should occur, we reserve the right to report the incident for inclusion in a chargeback abuser database. The information reported will include full name, email, order date, order amount, IP address, full address and phone number.